WellSurgent

WellSurgent is a peer-operated North Carolina nonprofit organization dedicated to helping people with mental and substance use disorders. Through collaboration, education and training, WellSurgent provides consumers, family members, and community supports the tools to live healthy, reduce stigma, and strengthen communities.

Wellsurgent Refund Policies

Effective date: Aug 17, 2025 • Revision: v2.1

Individual Refund Policy

Applies to single registrations (1–2 individuals).

When you cancel Refund Notes
≥ 21 days before start Full refund (minus processing fees) Email request to rbs@wellsurgent.com & ps@wellsurgent.com
11–20 days before start 50% refund (minus processing fees) Email request to rbs@wellsurgent.com & ps@wellsurgent.com
≤ 10 days before start No refund See emergency transfer below
In cases of illness, family emergency, or other unforeseen events, your registration may be transferred one time to a future Wellsurgent training within 6 months. You may also transfer your seat to another individual with at least 5 days’ notice.
If Wellsurgent cancels a training (trainer illness, weather, or other unforeseen causes), you may choose a full refund or transfer to a future session. Refunds are issued within 10 business days.
Send written requests to both rbs@wellsurgent.com and ps@wellsurgent.com. Approved refunds are processed within 10 business days. Processing fees are non-refundable.

Group Refund Policy

Applies to entities or organizations registering or paying on behalf of 3 or more participants.

When you cancel Refund Notes
≥ 30 days before start Full refund (minus processing fees) Email request to rbs@wellsurgent.com & ps@wellsurgent.com
15–29 days before start 50% refund (minus processing fees) Email request to rbs@wellsurgent.com & ps@wellsurgent.com
≤ 14 days before start No refund Transfers/substitutions may apply (see below)
For illness/emergencies or organizational needs, registrations may be transferred one time to a future training within 6 months. Groups may also substitute participants with at least 5 days’ written notice.
If Wellsurgent cancels a training, the organization may choose a full refund or transfer all registrations to a future session. Refunds are issued within 10 business days.
Group refund requests must be submitted in writing by an authorized representative to both rbs@wellsurgent.com and ps@wellsurgent.com. Approved refunds are processed within 10 business days. Processing fees are non-refundable.

Published Materials (Books, Manuals, etc.)

  • Refund requests must be submitted at least 10 days before the training start date.
  • Returned in satisfactory condition: 75% refund (≥10 days’ notice) or 50% refund (5–10 days’ notice).
  • No refunds for materials requested < 5 days before the start date.

Processing fees on original transactions are non-refundable.

Policy Archive & Versioning

Which policy applies? Registrations made before Aug 17, 2025 follow the prior policy (Effective May 1, 2018; Revised Mar 8, 2021). Registrations on/after Aug 17, 2025 follow Policy v2.1 above.

Cancellation/Refund Policy (2018–2021)

Individual training registration fees are refundable (less credit card processing fees) if written notice is provided 10 calendar days prior to the first scheduled training session. After this time, there are no refunds. Individuals must reach out to confirm their cancellation and refund request by email to both rbs@wellsurgent.com and ps@wellsurgent.com.

In instances of illness, family emergency, or other adverse and unforeseen situations that prevent an individual from participating in and/or attending the training, the individual training registration will be considered a transfer and the initial fee will be applied to a future training conducted by WellSurgent.

Entities organizing trainings or paying on behalf of multiple individuals (more than 2) are governed by our Group Refund Policy.

Published Materials

A participant may submit a refund request of published materials (books, manuals, etc.) purchased by WellSurgent on the participant’s behalf. This request must be made at least 10 calendar days prior to the first scheduled training session in which the published materials are required. The published materials must be returned to WellSurgent for inspection and a 75% refund will be issued if the materials are in at least satisfactory condition or better.

If the refund request is made less than 10 calendar days before a training but more than 5 calendar days before a training, then WellSurgent will issue a 50% refund upon arrival and inspection of published materials in at least satisfactory condition or better.

Effective as of May 01, 2018. Revised March 8, 2021.

Wellsurgent Corporation
509 Franklin Avenue
Shelby, North Carolina 28150

General email: info@wellsurgent.com

Telephone: (828) 998-2525